Kerjaya Sukses


Client Implementation Specialist
Klang Valley, KL

POSITION TITLE                                 Client Implementation Specialist
The Client Implementation Specialist (CTS) will oversee all support and training and will be responsible for the administration, support and maintenance of all related systems, applications and training. The CTS will provide first level support for users, ensure currency of information and provide installation and training services as needed. The CTS will assist in the analysis of organizational needs and goals and the design and implementation of internal and external applications. The CTS will consult with users and project teams to determine requirements for related applications. The CTS will work with personnel in other departments to assure that system solutions meet informational and operational needs.
  • Ensure that the company application is being effectively deployed and utilized by customers
  • Manage deployment to customers
  • Provide training and support
  • Report on traffic and trends
  • Analyze and report on competitor internet tools and strategies
  • Help define and design enhancements for the company’s applications
  • Develop support and training tools that increase system usability
  • Develop, both technical and end-user documentation
  • Coordinate application installation and acceptance with end users and provide user assistance on application operations
  • Confer with personnel of business units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements such as forms of data input, how data is to be summarized and formats for reports.
  • Review computer system capabilities, workflow and scheduling limitations to determine if requested program or program change is possible within existing system
  • Develop instructional material and incorporate current technology in related specialized fields that provide guidelines to assist management’s employee education priorities.
  • Analyze user requirements, procedures and problems to automate or improve existing systems and review computer system capabilities, workflow and scheduling limitations.  May analyze or recommend commercially available software
  • Ensure that company based information and links are current
  • Assist programmers in resolution of work problems related to flow charts, project specifications or system debugging.  Upgrades system and corrects errors to maintain system
  • Prepare personal activity reports and project status reports on system software
  • Other duties as assigned
  • Bachelor’s Degree in Computer Science and/or Electronics
  • 2+ years of customer support and programming knowledge
  • Strong knowledge of PC’s systems, tools and applications
  • Excellent communication skills, both written and verbal
  • Excellent leadership, teamwork, problem solving and analytical skills

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